Refund and Cancellation Policy – Al Falah English School
At Al Falah English School, we strive to ensure clarity and transparency in all financial transactions. The following policy outlines our guidelines for fee refunds and cancellations:
1. Fee Refund Policy
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All fee payments are generally non-refundable once successfully paid, except under special circumstances approved by the school management.
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Refunds may only be considered in the following cases:
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Duplicate payment due to technical error.
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Payment made but admission not taken or cancelled before the academic session begins.
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Excess amount paid due to miscalculation or clerical error.
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Any refund request must be submitted in writing to the school office along with valid proof of transaction.
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If approved, the refund will be processed within 7 to 10 working days through the original mode of payment or any other method deemed suitable by the school.
2. Cancellation Policy
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Once a fee is paid towards admission, tuition, or any other academic purpose, cancellation is not permitted.
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Cancellation of admission after payment will be subject to the school’s admission withdrawal policy, and no fee shall be refunded unless approved in writing by the management.
3. Transaction Failures
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In case of failed transactions where the amount has been deducted from the bank account but not credited to the school’s account, the payment gateway provider will auto-reverse the amount within 5–7 working days.
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If the refund is not received within this time frame, please contact your bank or raise a query with the school for follow-up.
4. Contact for Refund Queries
For any queries or issues related to fee payments, refunds, or cancellations, please contact us at:
???? Phone: +91 98214 43362
???? Email: info@alfalahenglishschool.com
???? School Office: VINOBA BHAVENAGAR LIG COLONY NR. BMC PUMPING STN.
KURLA, (W), BEHIND MADINA HOTEL, MUMBAI - 400070